Your information at joi9 is completely secure

Data Collection

joi9 collects certain types of information to operate its services properly. This information is used only for necessary purposes and is never sold to any third party.

Personally Identifiable Information

When you create an account or use services on joi9, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport details (for age verification)
• Financial information — bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)

Automatically Collected Information

When you use our website or app, certain information is collected automatically:

• IP address and device identifier
• Browser type and version
• Duration and nature of service usage
• Information from cookies and similar tracking technologies
• Login and logout times

Purpose of Data Use

joi9 uses collected information for the following legitimate purposes:

Service Operation & Improvement

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Keeping gaming history and balances secure
• Resolving technical issues and improving service quality
• Awarding and tracking bonuses and rewards

Security & Fraud Prevention

• Identifying unauthorized access to accounts
• Complying with anti-money laundering (AML) regulations
• Ensuring age verification (for users 21+ only)
• Monitoring suspicious transactions

Communication & Support

• Responding to customer service requests
• Sending important account-related notifications
• Sending legitimate promotional information (subject to your consent)
• Informing you of changes to policies

Data Sharing & Disclosure

joi9 does not sell your personal information to third parties. However, sharing information may be necessary in certain circumstances:

Service Provider Partners

For payment processing (bKash, Nagad, Rocket, Upay, and bank services), technology infrastructure, and game providers — only the minimum information necessary to deliver the service is shared. These partners are bound by confidentiality agreements.

Legal Obligations

If disclosure of information is required in response to a legal order, court ruling, or valid request from a government authority, joi9 will be obligated to comply.

Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

Cookies Policy

The joi9 website uses cookies and similar technologies that improve your browsing experience and help the platform function correctly.

Types of Cookies

• Essential Cookies: Maintaining login sessions, security verification — the site cannot function without these.
• Functional Cookies: Remembering your preferences, such as language settings.
• Analytics Cookies: Understanding how users interact with the site — for service improvement.

You can control or disable cookies from your browser settings. However, disabling certain essential cookies may affect some functionality of the platform.

Data Security Measures

joi9 applies industry-standard technology and practices to keep your information secure:

• SSL Encryption: All data exchanged between your browser and our servers is protected via TLS/SSL encryption.
• Secure Payment Processing: Financial transactions are completed through encrypted channels.
• Access Controls: Only authorized staff can access user information, and they are bound by confidentiality agreements.
• Regular Audits: System security is regularly assessed, and any vulnerabilities identified are resolved promptly.
• Data Backup: Information is securely backed up to prevent data loss in the event of a technical issue.

No method on the internet is one hundred percent secure. However, joi9 always strives to ensure the highest level of protection. If you suspect a security breach, please notify us immediately.

Data Retention Period

joi9 retains your information only for as long as it is necessary:

• Information for active accounts is retained for as long as the account remains open.
• Records of financial transactions are kept for a defined period in accordance with legal and accounting requirements.
• Even after an account is closed, some information may be retained to fulfill legal obligations.
• Once the retention period ends, information is securely deleted or anonymized.

Your Rights

As a joi9 user, you have the following rights over your own information:

Access & Review

You may request a copy of your stored personal information at any time. We will provide it within a reasonable timeframe.

Right to Correction

If there is any inaccuracy or incompleteness in your information, you have the right to request a correction. Please contact our customer support team.

Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this request may not be fully fulfilled if there are legal obligations, ongoing disputes, or incomplete transactions.

Objection to Processing

You have the right to object to the use of your information for marketing purposes. This can be changed through your account settings or by contacting us directly.

Children's Privacy

joi9's services are intended solely for adults — only those aged 21 or older. We do not knowingly collect any information from minors.

If we are informed or become aware that a minor has created an account, that account and all associated information will be deleted immediately. The age verification process is an integral part of joi9's security measures.

International Data Transfers

Some of joi9's service provider partners may be located in other countries. In such cases, your information may be transferred internationally.

Data protection standards may vary in the countries to which information is transferred. However, joi9 ensures that appropriate agreements and safeguards are maintained for any such transfer.

Third-Party Links & Services

The joi9 platform may include services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These third parties have their own privacy policies that apply to any information they collect directly.

joi9 is not responsible for the privacy practices of these third parties. It is recommended that you read their respective policies before using their services.

Policy Changes

joi9 reserves the right to review and update this privacy policy as needed. For any significant changes:

• A clear notice will be posted on the website.
• Registered users will be notified by email.
• The date of the change will be noted in the "Last Updated" field.

If you continue to use joi9 after changes are made, you will be considered to have accepted the updated policy. We therefore encourage you to visit this page periodically.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please get in touch with us.

joi9's customer service team is available 24 hours a day, 7 days a week, in both Bengali and English. Reach us via live chat directly or by email.