joi9 Responsible Gaming — in your control
When entertainment becomes a problem, we are here for you. joi9 places the safety and mental well-being of every player as its highest priority.
Why is responsible gaming important?
Online gaming is a great way to have fun — but it stays enjoyable only when you are aware of your own limits. joi9 believes gaming should be a fun, entertaining experience rather than a financial one. Excessive gaming can have a negative impact on family relationships, financial stability, and mental health.
That is why joi9 encourages every member to play responsibly and provides various tools and support for that purpose. Clear rules, the ability to set limits, and a trained support team are always ready on our platform.
Important: joi9 is only for people aged 21 and above. Opening an account or playing by anyone under age is strictly prohibited.
Gaming addiction is a real problem that can affect anyone. However, with the right awareness, timely action, and the necessary support, it is possible to overcome it. If you feel that gaming is causing problems in your daily life, please contact our support team.
Our tools for safe gaming
joi9 gives every member the ability to control their own gaming experience. The tools below can be managed directly from your account.
Set Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. A request to increase a limit takes effect after a set waiting period.
Time-Out
You can take a temporary break from 24 hours up to 30 days if you wish. During this time, access to your account will be temporarily suspended and no bets or deposits will be possible.
Self-Exclusion
Using the long-term self-exclusion feature, you can exclude yourself from the platform from 6 months up to permanently. Once this step is activated, no promotional communications will be sent to you either.
Review Gaming History
View your full transaction and betting history at any time. Review how much time you are spending and how much money has been spent to make informed decisions.
Reality Check
A brief message will appear on your screen at set intervals reminding you how long you have been playing. This keeps you aware of the time.
24/7 Support
Our trained team is always ready for any issue. Get help in Bengali and English via live chat or email ([email protected]) — any day, any time.
Check yourself
Gaming addiction often develops gradually and many people do not even realise it themselves. Ask yourself the questions below. If the answer to one or more is "yes", please seek support.
- Are you spending more money than your set budget and feeling regret afterwards?
- Are you hiding your gaming from family or friends?
- Are you placing more bets to try to win back money you have lost?
- Do you feel restless or irritable when you are unable to game?
- Is gaming causing harm to your work, studies, or family responsibilities?
- Even after trying to stop playing, are you unable to stop yourself?
- Are you borrowing money or cutting other necessary expenses to continue gaming?
If these questions resonate with your experience, please do not judge yourself — seeking help is a sign of courage. Speak to our support team without hesitation.
What to do if there is a problem?
Getting help at joi9 is simple. Follow the steps below and contact our team if needed.
Acknowledge it
The first step is to acknowledge the problem. If it feels like gaming is getting out of control, tell yourself or a loved one honestly.
Set limits or take a temporary break
Set a deposit limit directly from your joi9 account or activate a Time-Out from 24 hours up to 30 days. This will take effect immediately.
Choose Self-Exclusion
If a temporary break is not enough, apply for long-term self-exclusion. Our team will deactivate your account for a set period or permanently.
Contact our support team
Talk to our trained support team in Bengali via 24/7 live chat or at [email protected]. We will help without judgement.
Seek professional help
Alongside our support, reaching out to family or trusted friends and, if needed, a psychologist or counsellor has proven to be very beneficial in many cases.
Protection for minors
joi9 firmly believes that online gaming is for adults only. The minimum age requirement to access our platform is 21 years (21+).
We carry out age verification processes during account registration and financial transactions. If there is any suspicion that an account is being used by a minor, that account will be suspended immediately.
If you are a guardian and think your child may be able to access your account, then:
- Always keep your login details secure and do not share them with anyone.
- Use a password or biometric lock on your device.
- Use parental control software if needed.
- If you have any suspicion, inform our support team immediately.
Simple tips for responsible gaming
Set a budget first
Decide before you play the maximum amount you will spend. When you reach that limit, stop — do not invest more in the hope of winning.
Set a time limit
Set a fixed time limit for your gaming session. Set an alarm and stop when the time is up.
Do not play under stress
Do not game when you are angry, sad, anxious, or depressed. Decisions made under the influence of emotion often lead to regret.
Give time to family and friends
Gaming is never a substitute for meaningful social relationships. Spending quality time with family and friends is essential for mental health.
Do not play with borrowed money
Never game with borrowed money or money meant for essential living expenses. Only spend money whose loss would not have a significant impact on your life.
See it as entertainment
See gaming as entertainment rather than a way to earn money. Winning is a bonus — not the main goal.
Responsible Gaming FAQ
Enjoy safely,
stay within your limits
Enjoy joi9 responsibly. Our games, cricket, slots — all are waiting for you.